Shipping Policy

Order Processing

At Sound Gears Studio, we carefully inspect and vet every pre-owned audio-visual product before shipping. Orders are typically processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

We offer secure worldwide shipping with trusted carriers to ensure your professional AV equipment arrives safely at your doorstep. Delivery times depend on your location and the chosen shipping method:

  • Standard International Shipping: 3-7 business days
  • Express Shipping: 1-3 business days (available on select items/regions)

Shipping Costs

Shipping fees are calculated at checkout based on your order size, weight, and destination. You can view shipping costs instantly before completing your order.

Packaging

All products are securely packed using professional-grade packaging materials to protect your valuable equipment during transit.

Tracking

Once your order ships, you will receive a tracking number by email so you can follow your shipment in real time.

Shipping Address

Please ensure your shipping address is complete and accurate. Sound Gears Studio is not responsible for delays or lost packages due to incorrect addresses.

Customs and Import Duties

For international orders, customers are responsible for any applicable customs fees, taxes, or import duties levied by their country.

Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact Sound Gears Studio customer service immediately at [sales@soundgearsstudio.com] so we can assist you with claims or replacements.

Returns & Warranty

We stand behind the quality of every product we sell. All items come with a limited warranty covering manufacturer defects and functionality.

  • Return Window: You may request a return or exchange within 14 days of receiving your order.
  • Condition: Returned items must be in the same condition as received, including all accessories and original packaging.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • Refunds: Once we receive and inspect your returned item, refunds will be issued promptly to your original payment method.

Please contact our support team at [sales@soundgearsstudio.com] for return instructions or warranty claims.

Trusted Brands

Sound Gears Studio offers a broad selection of pre-owned professional AV equipment from leading brands such as D&B Audiotechnik, Technics, Electro-Voice, Pioneer, and more. Each product undergoes thorough vetting to ensure quality and reliability at a fraction of the cost of new equipment.